One of the top strategic priorities for NCR Services is accelerating the global adoption of Remote Service Management (RSM) and Managed Services. As part of the Global Services Strategy and Transformation program team, this role will lead the deployment of NCR’s remote service management (RSM) and Managed Services systems, processes, and training program in the APAC region
Should be experienced in Finance and Retail business (Operations and technical).
Required to oversee and coordinate multiple projects; Responsibilities of this role originate in the Sell Phase and extend through the Deployment Phase of the Project Management Governance Process; Oversight of Projects from Concept Phase through Deployment.
Should have project management experience. Responsible for coordinating projects communications, including compiling project information for reviews and promoting Governance compliance with the project management team.
Manage transitions for managed services projects.
Able to respond to the majority of situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from more senior employees.
Assumes full accountability for overall success of a project through deployment.
Define project goals and objectives; Identify customer requirements; Identify resource requirements; Ensure headcount and capital dollar resources are identified for all project phases; Track incurred and projected expenses against program plan and report to management.
Develop and be accountable for the overall project plan by integrating sub-project plans; Ensure resources are committed and engaged for all project phases.
Identify key projects milestones and assess risks.
Prioritize resource allocation; Assist with resource negotiation; Manage cost/schedule/resource variances.
Produce project documentation; Establish/maintain project information system; Monitor and control project.
Manage key decision points in project plan; Communicate effectively at the Regional, and Area levels.
Review and evaluate project documentation deliverables for completeness and accuracy; Conduct post-implementation review and communicate results to facilitate learning
Qualifications and Experience Requirements
4 year Degree in computer science/engineering, project management, business or other related degree or 16 + years experience
A minimum of 7 years of related experience in project management methodology.
PMP and ITIL proven execution on multiple concurrent projects
Ability to virtually manage internal organizations to achieve tight schedules
Strong oral and written communication skills, including email proficiency (i.e., Exchange) and MS Project, MS Excel, and MS Access competency.
Teamwork skills, appropriate to all levels of the organization
Proven direct experience working with customers
Financial technology (hardware and software) experience a plus.
Position is responsible for senior-level account management of the NCR Hospitality accounts to ensure both high customer satisfaction as well as achievement of the financial account plans.
Position is responsible for enabling the successful deployment of NCR solutions in the marketplace across all industries to ensure attainment of revenue and gross margin objectives.
Position required to sell solutions and services to secure new opportunities within the existing portfolio of client accounts, maximizing revenue and profitability and increasing NCR’s market share.
Executes the sales process by moving new opportunities successfully through the funnel.
Primary focus is on securing high customer satisfaction and carrying out comprehensive account planning for the already implemented products as well as introduction of new ones to the customers’ NCR product portfolio.
Accountable for maintaining and strengthening senior-level relationships with a variety of relevant senior-level customer stakeholders
Accountable for their delivery of client commitments in line with set expectations
Coordinates with other parts of the NCR organization to be able to meet client commitments
Implements structured and consistent communication framework to ensure the relevant stakeholders have up-to-date visibility into the account status and opportunities to identify and implement corrective actions early in the process
Partners with other business units to expand cross-sell opportunities
Serves as a senior point of escalation for any NCR-related issues directly impacting the clients
Position requires ability to build senior-level customer relationships through consultative selling and promoting customer confidence in NCR; Must be focused on striking the right balance between building and maintaining high level of customer satisfaction with existing products and services and identifying ways to expand the business portfolio within the named accounts
Work with vendors, alliance partners and other NCR businesses to build, enhance product offering or expand market place reach
Bachelor’s Degree preferred
5+ years of related experience (experience in the Hospitality industry required)
Client-facing experience on a senior level preferred
Ability to work in an organized and action-driven fashion
Strong communication, creative thinking and presentation skills
Ability to develop senior level business relationships with client stakeholders as well as NCR-internal teams
Experience in selling hardware, software, and services a plus
Position required to sell IT solutions and services to secure new opportunities, maximizing revenue and profitability and increasing NCR’s market share; Executes the sales process by moving new opportunities successfully through the funnel;
Primary focus is on account planning for new NCR products in both existing and new users of traditional NCR products;
Engage with leading Japanese and Foreign Telecom & Technology service providers & OEM’s;
Accountable for building relationships with prospective and competitive customers;
Key interface in defining customer needs and NCR’s ability to meet those needs through NCR branch solutions;
Serve as the liaison between the customer and NCR for market feedback in regard to issues for new customer escalating any roadblocks to securing the business;
Responsible for proposing and closing deals in the above mentioned solutions;
Targets pre-identified prospects and existing customers within an assigned territory; Partners with other business units to expand cross-sell opportunities; Services local clients, typically with responsibility within a single territory/area;
Position requires strong prospecting and proposing skills, ability to build customer relationships through consultative selling and promoting customer confidence in NCR;
Must be focused on the development of new business opportunities and closing new accounts allowing us to aggressively penetrate competitive accounts leading to long term business relationships.
Bachelor’s Degree 5-8 years of related experience
Successful experience in setting unique value proposition and business case led selling
Good communication skills in both Japanese and English
Demonstrated performance and ability to sell value through a Consultative Selling approach with strong communication, creative thinking and presentation skills
Ability to develop multiple level business relationships from senior executives to working levels with account prospects
Available for 50% regular travel to assigned geographic territory/prospects
Able to work independently, can manage time and task in prioritized manner
5-8+ years of related working experience with Global/Japan Telecoms, OEMs and Technology companies
Experience in selling Mobility, Cloud, Unified Communication and Network Integration solutions
The team, which started last year, is composed of individuals from various backgrounds with one unifying value: Dedication to Customer Service. Born as part of a corporate vision for continuous improvement, the team has pioneered processes that made our stakeholder’s lives better. You will be part of a team that displays grit and intelligence for a world that never stops.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY
This is an exciting role selling some of NCR’s key service offerings. If you are motivated by selling high quality products in a dynamic environment and looking to make a name for yourself, this position is your opportunity! Imagine building a relationship with an existing customer and then growing the account based on the additional value we create by solving their needs with meaningful, world class service offerings.
The Service Renewals Sales Specialist is responsible for ensuring the renewal of existing service contracts for small/medium-sized customers, after the initial annuity contract sale or as an upselling activity. This role also handles any resulting queries that the customers may have about their existing service offerings and contracts.
This position reports to the Services Inside Sales Manager, who is based in Cebu City Philippines..
Manage annuity maintenance services orders for assigned customers
Accountable for the creation and submission of annuity service orders for new annuity services contracts, annuity services contract additions and annuity services contract renewals
Provide the highest level of customer service to your designated accounts; manage relationships and ensure customer requirements are identified and met; Serve as interface or liaison between the customer and other NCR sales support teams with regards to issues for current customers.
Promote customer confidence in NCR to establish long term business relationships
Identify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.
Obtain customer or industry information that assists in responding to customer’s needs and requirements; Understands the formal and informal decision-making process within each of the account
Cross/Up-sell NCR solution offerings to current customers
Schedule and conduct regular calls with customers to review pricing and procedures, discuss customer-specific issues, review performance/value, position new solutions
Advanced communication skills in Japanese and English
Effective active listening skills
Proven organizational skills
Proven sales experience
Bachelor’s Degree or equivalent experience
Quantifiable results of success required
Outstanding command of prospecting, communication, presentation, and networking skills
Experience in a performance-based compensation model
Responsible for training & development, organization development, performance management, talent review and succession planning, and driving culture change.
Planning talent development strategy aligned with the business goal. Propose, create the contents and deliver the trainings, provide learning opportunities to employees. Analyze the results and utilize the feedback from the participants. (Leadership training, manager training, new grads training, prospective employee training, introductory training for mid-career hires, language skill, business skills, etc.)
Promoting and fostering global strategy and vision as well as the shared values by effective methods to accelerate the organization transformation. Making proposals to foster vibrant organization and to increase communication between the Business/Functions.
Conducting the annual performance management cycle, consult line managers to operate each program effectively.
Planning and conducting the talent review for all organizations aligning with global strategy. Facilitating the calibration meeting. Identifying the top talents and succession planning, working with business leaders to realize the development plan.
HRBP for Global Functions:
HRBP role for several global functions covering approx. 200 employees.
Supporting the business leaders to make the organization work effectively. Discussing and defining the future shape of the organization and conducting the appropriate HR activities.
Listening to voice of customers and identifying the challenges and issues in HR related area, working closely with business leaders and line managers.
Consulting managers as necessary for hiring, onboarding, development plan, promotion and demotion, performance management, PIP, exiting, any other ER issues, annual compensation calibration, talent review.
Collaborating with the global business leaders and HRBP when necessary to support organizational activities.
Essential to have the experience of training facilitation
Experience of working as an HRBP or an HR Generalist for a global organization in IT or other industries
Must be able to adjust and work effectively in a dynamic, changing environment
Must be a good team player
Bachelor’s degree or above
Business Level Japanese (JLPT Level 1) and English (min TOEIC 800)
The Talent Acquisition Assistant role is a newly created position, ideal if you are a people person interested in working in HR and learning about how Talent Acquisition works in a global organization – and it will give you the opportunity to progress your career in HR.
You will have plenty of variety in what you do on a day to day basis, from admin duties around the recruitment process, such as interview arrangements, data management and administering assessment tests, to meeting candidates and helping to support the candidate experience during our recruitment process to helping assess English/Japanese language skills.
We can offer you the opportunity to expand your HR knowledge and grow into a client facing role supporting full life cycle recruiting as well as broader HR roles.
1+ years of experience in either a Talent Acquisition or HR Assistant role
Fluency in Japanese and English (written and spoken)
Ability to work on site in Tokyo